Refund policy

At Subtle Drop, our products are made to order. Because of this, we do not accept returns or exchanges for incorrect sizes, change of mind, or personal preferences.

However, if you receive a product that is damaged, defective, misprinted, or incorrect, we’re here to help.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To process your request, please provide:

Your order number
Clear photos of the product
Clear photos of the packaging
An unboxing video, if available
A brief description of the issue

The issue will be reviewed before a replacement or refund is approved.

2. Wrong Size / Change of Mind

Please check our size chart carefully before placing your order.

We do not accept returns or exchanges if:

You ordered the wrong size
You changed your mind
You no longer want the product
You ordered the wrong colour
The product does not fit according to your personal preference

Please note that minor measurement differences can occur during garment manufacturing.

3. Replacement

If your claim is approved because of a manufacturing, printing, fulfillment, or product error, we may provide a replacement at no additional product cost.

Replacement delivery times may vary depending on your location and courier service.

4. Refunds

If a refund is approved, it will be processed to the original payment method used for the order, where applicable.

Refund processing time may vary depending on your payment provider or bank.

For Cash on Delivery orders, we may contact you for the necessary details to process an approved refund.

5. Unboxing Requirement

We strongly recommend recording a video while opening your package.

An unboxing video helps us verify damage, missing items, incorrect products, or packaging issues. Claims may be difficult to verify without sufficient photo/video evidence.

6. Damaged Package

If your package appears visibly damaged when delivered, please take photographs of the package before opening it and mention the damage to the delivery personnel/courier where possible.

7. Lost or Undelivered Orders

If an order is confirmed as lost during transit, we will work with our fulfillment and shipping partners to resolve the issue and provide an appropriate replacement or refund where applicable.

Orders may also be returned to the fulfillment facility due to reasons such as an incorrect/incomplete address, customer unavailability, refusal of delivery, or an unserviceable pincode.